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​​Help and Support

You can use the Microsoft forums to get help. The forums are designed for peer to peer support and are frequented by MVPs and Microsoft personnel.


Forgot your Hotmail/Windows Live ID Password and need to reset it? Go here for help.

LiveID / Hotmail Account compromised? Read this.

Support for MSN subscribers:


MSE -  F.A.Q.

List of anti-malware product removal tools

MSE - System Requirements

MSE - Help & How-to

MSE - Support

Manually download the latest definitions

Microsoft Malware Protection Center

Microsoft Safety Scanner (No install needed)

Uninstalling Microsoft Security Essentials

Microsoft Security Essentials Update FAQ

Windows Defender on Windows 8 - Introduction and Frequently Asked Questions

Problems starting Windows Defender in Windows 8/8.1/10


 Download Microsoft Security Essentials


You can contact me via email.

Due to aggressive junk mail filtering, I may not receive your message. 

I cannot promise to reply to any emails. 

Please verify your email address. I hate replying to a support request and having the message bounce as undeliverable. 

You should use the web forums to seek help from community members and MVPs.

Stephen Boots